Did you check in Safe mode with Networking?.Are you not able to login into the PC or the Microsoft Account using a browser?.We regret the inconvenience caused.īefore assisting further, I would like to ask you few questions: Thank you for posting your query in Microsoft Community. Please get back with more information, we will be glad to help you further. Safe Mode with networking and check if you are able to login.
If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.Īt the login screen click on the power symbol.Īfter restarting your system, select the Troubleshoot option.Ĭlick Restart and follow the onscreen steps to go to To go to safe mode you have to follow the below steps.
I would suggest you to provide some information to help you better. Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015. Thank you for posting your query on Microsoft Community forum.
